On
October 6, 2022, the Government issued Revolution No.131/NQ-CP on promoting
administrative reform and modernization of direction and management methods to
serve people and enterprises.
Accordingly, to improve the efficiency of administrative
procedures to serve people and enterprises the Ministries, regulatory
authorities and local governments shall:
- Ensure openness and transparency in receiving
and processing administrative procedures, and ensure that 100% of
administrative procedures will be adequately published on schedule and the
processing status of all received administrative procedure applications will be
updated on ministerial- and provincial-level information systems for processing
administrative procedures which have been synchronized with the National public
service portal to serve people and enterprises’ monitoring and performance
evaluation.
- Strengthen One-stop Shops
of all levels, develop brand identity sections, ensure efficient implementation
of the Scheme for renovation of single-window system and inter-agency
single-window system for handling administrative procedures.
- Strictly implement
regulations on receipt and processing of administrative procedures and public
services; intensify rules and disciplines in processing administrative
procedures; adopt new and modern working methods and style; strictly take
actions against acts of harassment, misconduct, application of administrative
procedures against regulations or delayed or late processing of administrative
procedures in accordance with regulations on officials, public employees and
contractual employees.
- Step up
the comprehensive, practical, in-depth and in-width digital transformation in
receiving and processing administrative procedures, including the following
specific tasks:
+ Step up the digitalization of
documents and results of processing of administrative procedures so as to serve
the connection and data sharing for processing of administrative procedures and
provision of public services; instruct and organize digitalization tasks to all
officials and public employees in charge of receiving and processing
administrative procedures; ensure that 100% of administrative procedure
processing results provided for people and enterprises shall be enclosed with
electronic copies of equal legal validity; Not request people to
provide documents and results of processing of administrative procedures which
have been digitalized as prescribed.
+
Consolidate the public service portal and the electronic single-window system
of every ministry or province into an information system for processing of
administrative procedure of that ministry or province in order to serve the
connection and data sharing with the National public service portal,
information systems, national databases and specialized databases, and the
digitalization of documents and results of processing of administrative
procedures;
+
Proactively cooperate with the Ministry of Public Security, the Ministry of
Information and Communications, and relevant authorities in inspecting and
evaluating ministerial- and provincial-level information systems for processing
of administrative procedures, and implementing cybersecurity solutions for
connection and use of the National population database to serve processing of
administrative procedures and provision of online public services.
+ Complete the
formulation of internal processes and electronic processes for processing
administrative procedures in order to ensure that 100% of administrative
procedures within their jurisdiction has information/data available on
ministerial- and provincial-level information systems for processing of
administrative procedures; step up the provision of online public services,
online payment, and restructuring of operations processes for providing or
improving quality of online public services which should be integrated and
provided on the National public service portal in respect of administrative
procedures within their jurisdiction with a view to following the service
users-centered principle
+ Online public services
which fall within the jurisdiction of regulatory authorities at all levels
located in provinces or central-affiliated cities and are provided by
ministries or central-government authorities, including: enterprise
registration, foreign investment management, driving license, license to
provide transport services, issuance (replacement) of automobile signage,
electronic vital records, criminal records, application for and issuance of
license to provide medical examination and treatment services, construction,
etc., shall be integrated, published and synchronized, and have their
information and documents received and processed adequately, accurately and
frequently on the National public service portal and provincial information
systems for processing of administrative procedures.
- Implement
solutions for improving service quality and satisfaction levels of people and
enterprises. Publish results of performance evaluation in administrative
procedures and public services of ministries, regulatory authorities and
provincial governments.
- Receive and respond to
complaints and difficulties that arise during the processing of administrative
procedures so as to avoid cases of complaints and difficulties that are
persistent or submitted to authorities of inappropriate level.
For details:
NQ 131.doc
Department of Enterprise
Management.