Thứ bảy, ngày 4/6/2016
PROMOTING ADMINISTRATIVE REFORM TO SERVE PEOPLE AND ENTERPRISES

​     On October 6, 2022, the Government issued Revolution No.131/NQ-CP on promoting administrative reform and modernization of direction and management methods to serve people and enterprises.

Accordingly, to improve the efficiency of administrative procedures to serve people and enterprises the Ministries, regulatory authorities and local governments shall:

- Ensure openness and transparency in receiving and processing administrative procedures, and ensure that 100% of administrative procedures will be adequately published on schedule and the processing status of all received administrative procedure applications will be updated on ministerial- and provincial-level information systems for processing administrative procedures which have been synchronized with the National public service portal to serve people and enterprises’ monitoring and performance evaluation.

- Strengthen One-stop Shops of all levels, develop brand identity sections, ensure efficient implementation of the Scheme for renovation of single-window system and inter-agency single-window system for handling administrative procedures.

- Strictly implement regulations on receipt and processing of administrative procedures and public services; intensify rules and disciplines in processing administrative procedures; adopt new and modern working methods and style; strictly take actions against acts of harassment, misconduct, application of administrative procedures against regulations or delayed or late processing of administrative procedures in accordance with regulations on officials, public employees and contractual employees.

- Step up the comprehensive, practical, in-depth and in-width digital transformation in receiving and processing administrative procedures, including the following specific tasks:

+ Step up the digitalization of documents and results of processing of administrative procedures so as to serve the connection and data sharing for processing of administrative procedures and provision of public services; instruct and organize digitalization tasks to all officials and public employees in charge of receiving and processing administrative procedures; ensure that 100% of administrative procedure processing results provided for people and enterprises shall be enclosed with electronic copies of equal legal validity;   Not request people to provide documents and results of processing of administrative procedures which have been digitalized as prescribed.

+ Consolidate the public service portal and the electronic single-window system of every ministry or province into an information system for processing of administrative procedure of that ministry or province in order to serve the connection and data sharing with the National public service portal, information systems, national databases and specialized databases, and the digitalization of documents and results of processing of administrative procedures;

+ Proactively cooperate with the Ministry of Public Security, the Ministry of Information and Communications, and relevant authorities in inspecting and evaluating ministerial- and provincial-level information systems for processing of administrative procedures, and implementing cybersecurity solutions for connection and use of the National population database to serve processing of administrative procedures and provision of online public services.

+ Complete the formulation of internal processes and electronic processes for processing administrative procedures in order to ensure that 100% of administrative procedures within their jurisdiction has information/data available on ministerial- and provincial-level information systems for processing of administrative procedures; step up the provision of online public services, online payment, and restructuring of operations processes for providing or improving quality of online public services which should be integrated and provided on the National public service portal in respect of administrative procedures within their jurisdiction with a view to following the service users-centered principle

+ Online public services which fall within the jurisdiction of regulatory authorities at all levels located in provinces or central-affiliated cities and are provided by min​​​istries or central-government authorities, including: enterprise registration, foreign investment management, driving license, license to provide transport services, issuance (replacement) of automobile signage, electronic vital records, criminal records, application for and issuance of license to provide medical examination and treatment services, construction, etc., shall be integrated, published and synchronized, and have their information and documents received and processed adequately, accurately and frequently on the National public service portal and provincial information systems for processing of administrative procedures.

- Implement solutions for improving service quality and satisfaction levels of people and enterprises.  Publish results of performance evaluation in administrative procedures and public services of ministries, regulatory authorities and provincial governments.

- Receive and respond to complaints and difficulties that arise during the processing of administrative procedures so as to avoid cases of complaints and difficulties that are persistent or submitted to authorities of inappropriate level.

For details:NQ 131.docNQ 131.doc

Department of Enterprise Management. 

DONG NAI INDUSTRIAL ZONES AUTHORITY
Address: No.26, 2A St., Bien Hoa II Industrial Zone, Bien Hoa city, Dong Nai Province, Viet Nam.
Tel: 84.251.3892378 - Fax: 84.25
1.3892379
Email: bqlkcn@dongnai.gov.vn, diza@diza.vn - Website: http://diza.dongnai.gov.vn
Chief Editor: Mr. Pham Van Cuong - Deputy Director